Freedom Fulfilment
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Terms

Our terms.
In plain English.

Draft for review. Last updated 3 October 2026.

Who we are
Freedom Fulfilment is a service of Freedom Club LLC ("we", "us"). These terms apply to every brand that works with us ("you"). Questions about them go to hi@freedomfulfilment.com.
What we do
We source products, design and produce custom packaging, finance stock and pick, pack and send your store’s orders. We also run the supply chain behind them: suppliers, production checks, reorders and delivery problems. Your proposal sets out exactly which of these we do for you and at what price per order.
Stock financing and deposits
Before a production run, you pay a deposit. The deposit secures production and is not refundable once production has started. We fund the balance of the stock order. The stock stays ours until it has been paid for through the fees on your orders, and it only becomes yours as that happens. We plan reorders from your sales and agree any new product or large reorder with you first.
Fees and invoicing
You pay one agreed price per order, as set out in your proposal. We invoice daily for the orders placed that day, with every order listed. Payments by card carry a card surcharge, which is shown on each invoice. Invoices are payable when issued unless we agree otherwise in writing. If an invoice is unpaid, we may pause sending orders until it is settled.
Price changes
Your price per order is fixed for the products and countries in your proposal. If a supplier, freight or postage cost changes materially, we will tell you in writing before any new price applies.
What we need from you
Accurate store, product and order information, and access to your store through the private app we install. Prompt replies on packaging, products and reorders. Lawful products, honest listings and compliance with the rules of the countries you sell into. Your own customer service, with us handling delivery problems and replacements.
Shipping times
Dispatch and delivery times we give are estimates, not guarantees. Carriers, customs, weather and peak periods can cause delays outside our control. We track every order and chase any that stall.
Lost or damaged parcels
If a parcel is lost in transit or arrives damaged, tell us through the FF app or by email with the order number and photos where relevant. We will review it, claim it with the carrier where we can and send a replacement where the claim is ours to resolve. Claims should be raised within a reasonable time of the expected delivery date so carriers can still investigate.
Liability
We take care with every order, but we are not liable for indirect or consequential loss, such as lost profit, lost sales or ad spend. Our total liability for any claim is limited to the fees you paid us for the orders concerned. Nothing in these terms limits any right you have under law that cannot be excluded.
Confidentiality
Your sales data, products, suppliers we source for you and anything else you share stay confidential and are used only to run your account. Our pricing, suppliers and supply chain details are confidential to us. Both sides keep this obligation after we stop working together.
Your brand
Your brand, store and customer relationships remain yours. Packaging artwork we design for you is yours to use once its invoices are paid.
Ending the arrangement
Either side can end the arrangement with written notice, as set out in your proposal. Orders already placed will still be sent and invoiced. Any stock we financed that has not been paid for through order fees remains ours. You can buy it at the agreed cost, have it sent elsewhere at your expense once paid, or let us keep it. Deposits for production that has started are not refunded.
Changes to these terms
We may update these terms. We will tell you about material changes before they apply, and the date below always shows the current version.
Governing law
These terms are governed by the laws of the State of Wyoming, United States, where Freedom Club LLC is registered, and the courts there have jurisdiction over any dispute.