More than fulfilment.
Your growth partner.
We fund the stock and ship the orders. Then we help you find new products, open new markets and scale, as one team.
Instead of a supplier, an agent, packaging, shipping, support and five separate bills, you work with one partner. We fund the stock and ship the orders.
One order, three routes.
The two traditional routes, and ours. Watch who you have to manage on each.
You pass orders to an agent, who buys from a generic supplier and posts them long-haul. You chase the agent, the post and your customers’ questions.
You buy the stock upfront, then juggle the supplier, freight and customs, packaging, the 3PL and the courier. Every link is yours to run.
One team sources, funds the stock, packs it in your brand, ships it and looks after your customers. Orders come in, parcels go out.
Brands growing with us.
Real numbers, names kept private.
A growth partner, not just fulfilment.
A 3PL or an agent does one piece. With us you get the whole chain, from sourcing to scaling, run by one team.
Sourcing and custom products
New product ideas and fully custom products, made through our team on the ground in China. We negotiate the price, so your costs stay low.
We fund your stock
You pay a deposit. We pay for the rest of your stock. Our first rule: you never run out, so we plan ahead of your biggest sales.
Your own packaging
Custom boxes and inserts designed for your brand, mocked up before anything is made.
Received, packed and shipped
We receive your stock as it lands, pack every order in your brand and track it to the door.
After the sale
Customer support, the FF app, branded delivery emails with Relay and support replies with Faye.
Help to scale
We have grown and advised brands for years. We help you into new markets, grow your range and improve your return on ad spend.
From application to first order.
In weeks, not months.
- 012 minutes
Apply
Your details and your Shopify sales report.
- 021 working day
Review and call
We review every application and book a call if we are a fit.
- 032 to 3 weeks
Proposal and stock
Products sourced, packaging mocked up. You pay a deposit, we fund the stock.
- 04Ongoing
We ship, you grow
We send every order. Our brands team helps you scale.
Every order in one place.
Open it and look around. Orders, products, delivery issues, insights and invoices, live and connected to your store. Open the demo and follow an order through.
Hello Sam 👋
Here's your fulfilment overview
Today's Orders
This Week
On-Time Dispatch
On-Time Delivery
Daily Orders
Performance
Saved with Freedom Fulfilment
Since 1 August, compared with what you paid per unit before FF, shipping included
| Product | Before FF | With FF | Saving | Units | Saved |
|---|---|---|---|---|---|
| Bamboo cutting board set | $24.80 | $22.60 | 8.9% | 4,210 | $9,262 |
| Silicone utensil set (6) | $14.50 | $13.10 | 9.7% | 5,030 | $7,042 |
| Stainless pour-over kettle | $31.00 | $28.70 | 7.4% | 1,820 | $4,186 |
| Linen apron | $9.90 | $9.10 | 8.1% | 2,470 | $1,976 |
Top Products
| Product | SKU | 7d Total | Avg/Day | Trend |
|---|---|---|---|---|
| Silicone utensil set (6) | HK-UTN-6 | 412 | 58.9/day | Growing |
| Bamboo cutting board set | HK-BCB-3 | 368 | 52.6/day | Growing |
| Linen apron | HK-APR-L | 171 | 24.4/day | Steady |
| Stainless pour-over kettle | HK-KTL-1 | 96 | 13.7/day | Surging |
| Cast iron skillet 26cm | HK-SKL-26 | 44 | 6.3/day | Declining |
Activity Feed
- All systems operational, orders processing normallyNow
- Tracking updated for 286 orders12 min ago
- Order #YB24533 edited and synced to Shopify1 hr ago
- Receipt ready: INV-YB-29/09/2026Yesterday
| Date | Order | Customer | Amount | Breakdown | Admin | Customer | Edit Status | Status |
|---|---|---|---|---|---|---|---|---|
| 30/09/2026 at 09:42 | #YB24871 | Olivia Martin | $86.40 | Locked | Shipped | |||
| 30/09/2026 at 09:38 | #YB24870 | Jack Thompson | $129.80 | -- | -- | Editable | Unfulfilled | |
| 30/09/2026 at 09:31 | #YB24869 | Chloe Roberts | $54.90 | Locked | Delivered | |||
| 30/09/2026 at 09:22 | #YB24868 | Noah Walker | $86.40 | -- | -- | Editable | Processing | |
| 30/09/2026 at 09:15 | #YB24867 | Mia Kelly | $172.80 | Locked | Delivered | |||
| 30/09/2026 at 09:04 | #YB24866 | Liam Patel | $64.50 | Locked | Shipped | |||
| 30/09/2026 at 08:57 | #YB24865 | Ava Scott | $219.70 | Locked | Delivered | |||
| 30/09/2026 at 08:41 | #YB24864 | Ethan Brooks | $86.40 | Locked | Shipped | |||
| 30/09/2026 at 08:30 | #YB24863 | Zoe Hughes | $43.20 | -- | -- | Editable | Unfulfilled | |
| 30/09/2026 at 08:18 | #YB24861 | Ruby Nguyen | $97.20 | -- | -- | Editable | Processing | |
| 30/09/2026 at 08:05 | #YB24860 | Archie Wilson | $151.60 | Locked | Shipped | |||
| 30/09/2026 at 07:52 | #YB24859 | Sophie Clarke | $64.50 | Locked | Delivered | |||
| 30/09/2026 at 07:40 | #YB24858 | Leo Harris | $86.40 | -- | -- | Editable | Unfulfilled | |
| 30/09/2026 at 07:26 | #YB24857 | Matilda Young | $108.90 | Locked | Shipped |
Click a product with variants or a bundle to see what is inside. The page icon opens the full details.
| Product | SKU | Type | Orders (30d) | Orders (All Time) | Avg/Day | Trend | ||
|---|---|---|---|---|---|---|---|---|
| Bamboo cutting board set | 3 variants | Product | 1,580 | 14,920 | 52.7 | Growing | ||
| Small | HK-BCB-S | Variant | 402 | 3,810 | 13.4 | |||
| Medium | HK-BCB-M | Variant | 731 | 6,920 | 24.4 | |||
| Large | HK-BCB-L | Variant | 447 | 4,190 | 14.9 | |||
| Silicone utensil set (6) | HK-UTN-6 | Product | 1,774 | 16,210 | 59.1 | Growing | ||
| Linen apron | 2 variants | Product | 742 | 6,380 | 24.7 | Steady | ||
| Natural | HK-APR-N | Variant | 468 | 3,970 | 15.6 | |||
| Charcoal | HK-APR-C | Variant | 274 | 2,410 | 9.1 | |||
| Stainless pour-over kettle | HK-KTL-1 | Product | 351 | 2,110 | 11.7 | Surging | ||
| Cast iron skillet | 2 variants | Product | 236 | 2,870 | 7.9 | Declining | ||
| 20cm | HK-SKL-20 | Variant | 88 | 1,010 | 2.9 | |||
| 26cm | HK-SKL-26 | Variant | 148 | 1,860 | 4.9 | |||
| Acacia serving board | HK-ASB-1 | Product | 188 | 1,240 | 6.3 | Steady | ||
| Glass storage jars (4) | HK-GSJ-4 | Product | 97 | 410 | 3.2 | Growing | ||
| Board and apron bundle | 2 items | Bundle | 126 | 540 | 4.2 | Growing | ||
| Bamboo cutting board set (Medium) | HK-BCB-M | x1 | Packed together in one box | |||||
| Linen apron (Natural) | HK-APR-N | x1 | Packed together in one box | |||||
| Kitchen starter bundle | 3 items | Bundle | 64 | 212 | 2.1 | Steady | ||
| Silicone utensil set (6) | HK-UTN-6 | x1 | Packed together in one box | |||||
| Glass storage jars (4) | HK-GSJ-4 | x1 | Packed together in one box | |||||
| Beeswax food wraps | HK-BFW-3 | x1 | Packed together in one box | |||||
| Beeswax food wraps | HK-BFW-3 | Product | 0 | 0 | 0.0 | -- | ||
Parcels that need attention, oldest first. We handle each one and it closes by itself once delivered.
| Order | Customer | Issue | Open | What we are doing | |
|---|---|---|---|---|---|
| #YB2398824/09/2026 | Ella Brown | Extensive Delay | 8 days | Chasing carrier | |
| #YB2441026/09/2026 | Henry Davis | Lost in Transit | 6 days | Replacement sent | |
| #YB2450227/09/2026 | Grace Lee | Delivery Failed | 5 days | Customer emailed | |
| #YB2458828/09/2026 | Lucas Hall | Damaged in Transit | 4 days | Replacement sent | |
| #YB2463329/09/2026 | Isla Turner | Return to Sender | 3 days | Re-shipping |
| Insight | Area | Impact | ||
|---|---|---|---|---|
| Silicone utensil set (6) is your most profitable productA$31.40 margin per unit (72%) and A$55,700 gross profit in 30 days. Worth promoting and scaling further. | ProductsProfit | High | ||
| Bundle the bamboo cutting board set with the linen apron21% of cutting board buyers also buy the apron. A bundle can lift your average order value. | ProductsBundles | High | ||
| Stainless pour-over kettle is surgingOrders are up 38% in 14 days. Supply is planned around the new pace, so you can push it. | SalesTrend | Medium | ||
| Glass storage jars and beeswax wraps sell together18% of jar buyers also buy the wraps. A small add-on offer at checkout fits this pair. | ProductsBundles | Medium | ||
| Cast iron skillet orders are decliningDown 21% over 30 days. Refresh the listing or bundle it before the next reorder. | SalesTrend | Watch |
Nothing here yet.
Sent, last 30 days
Delivered
Opened
Bounced
Settings
LiveTemplates
| Template | Sent when | Status |
|---|---|---|
| Delivery attempted | The carrier could not deliver, or the parcel is waiting to be collected | |
| Delivery delay | The parcel is still not delivered 10 days after it shipped | |
| Failed delivery | The parcel is being returned, was refused, or has an address problem | |
| Order shipped | Off. Shopify already sends the shipping confirmation | |
| Order delivered | Off. Shopify already sends the delivery confirmation |
Faye
Answering as Sam from Your Brand
Handled by Faye
Quality score
Escalations open
Tickets
First response
Resolution time
Refunds saved
Money saved
Reviews driven
Tickets per day
What customers ask about
| Topic | Tickets | Share |
|---|---|---|
| Where is my order | 214 | 44% |
| Delayed order | 71 | 15% |
| Product question | 63 | 13% |
| Refund request | 61 | 13% |
| Damaged item | 29 | 6% |
| Address change | 18 | 4% |
Tone and brand voice
Learned from 1,240 past emailsRecent replies
| Customer | Asked | Faye replied | Quality |
|---|---|---|---|
| Olivia M. | Where is my order | It left us yesterday and is due Thursday. Here is your tracking link. | 96 |
| Jack T. | Damaged item | Sorry about that. A replacement is on its way today, no need to send it back. | 93 |
| Chloe R. | Refund request | Before we refund, would a swap to the larger size help? Happy either way. | 91 |
| Noah W. | Address change | Done, the new address is on the order before it ships. | 98 |
Escalations
Tickets Faye was not sure about, or that hit one of your rules. Approve her draft, edit it, or reply yourself.
| Customer | Why it came to you | Waiting | |
|---|---|---|---|
| Mia K. | Asked for a real person | 12 min | Needs you |
| Liam P. | Chargeback mentioned | 40 min | Draft ready |
Conversations
Every customer email and how Faye answered it, with a quality score out of 100.
| Customer | Topic | Status | Quality |
|---|---|---|---|
| Ava S. | Where is my order | Resolved | 97 |
| Ethan B. | Product question | Resolved | 92 |
| Zoe H. | Delayed order | Waiting on customer | 90 |
| Leo H. | Refund request | Needs your approval | 88 |
What Faye knows
Learned from your past emails, your store and our product records. Your corrections always win.
| Invoice | Date Created | Date Charged | Amount | Status | Receipt |
|---|---|---|---|---|---|
| INV-YB-30/09/2026 | 30/09/2026 | -- | $25,894.40 | Due | |
| INV-YB-29/09/2026 | 29/09/2026 | 30/09/2026 | $25,317.60 | Paid | |
| INV-YB-28/09/2026 | 28/09/2026 | 29/09/2026 | $24,537.30 | Paid | |
| INV-YB-27/09/2026 | 27/09/2026 | 28/09/2026 | $23,654.90 | Paid | |
| INV-YB-26/09/2026 | 26/09/2026 | 27/09/2026 | $25,066.10 | Paid | |
| INV-YB-25/09/2026 | 25/09/2026 | 26/09/2026 | $24,212.80 | Paid |
Team Members
| Name | Role | Status | |
|---|---|---|---|
| Sam Carter | sam@yourbrand.com | Owner | Active |
| Priya Shah | priya@yourbrand.com | Admin | Active |
| Tom Reid | tom@yourbrand.com | Viewer | Invited |
Welcome to the Freedom Fulfilment portal
This is a demo account with made-up data. Take a short guided tour of the key screens, or click around on your own. Nothing you do here is saved.
9 steps · about 2 minutes · leave any timeA brands team that helps you grow.
We are part of Freedom Club. We have helped e-commerce brand owners generate over $50 million in sales.
- New products
- New markets
- Supply that keeps up
Sales figure from freedomclub.com, October 2026. Curve is illustrative.
“We ran our own brands for years and dealt with agents and suppliers the hard way. So we built the partner we wanted: we fund the stock, ship the orders and answer for all of it.”
Hand over the supply chain.
Keep the growth.
Apply in two minutes. Our team reviews every application and replies within one working day.